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Food Processing Equipment Solutions
View our new food processing machine and turnkey solutions
FAQ
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Is there any difference between food made by machine and by hand?
In the process of machine design, we usually refer to handmade processes and modify the recipes to make the tastes of handmade and machine-made products remain consistent. Ingredients and dough texture are influenced by various factors; ANKO always keep testing until clients are satisfied.
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I have semi-automatic machines already, could you make a plan to add some extra machines to meet my production requirement?
ANKO is capable of customizing machinery. Please let us know what machines you have and their functions. ANKO engineers will carefully study the compatibility of your and our machines and provide the most appropriate solutions for you.
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I would like to start a food business, could you give me some suggestions?
ANKO has more than 230 kinds of food information and has exported our machines to 108 countries worldwide. Our clients are in the baking, frozen, or ethnic food business. To learn more, please do not hesitate to contact us or give us your information for providing you suitable and precise marketing information.
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I would like to expand my business, but I have no idea about the relevant machine? Could you make a plan for me?
ANKO has 35 years of experience and does comprehensive surveys on various food machines in the world. Therefore, we are capable of integrating every stage and planning turnkey objects.According to the environment and power supply of your factory, the quantity of output and the food preservation you expect, our solution will be tailored to your needs that you can spend the less cost to create the highest productivity.
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What can we do if our machine does not work? Is there any warranty?
We often use global-standard components to assemble machinery and attach a copy of operation manual which specifically indicates parts' names and specifications as well as the machine troubleshooting.All of our machines also carry one-year warranty. ANKO will provide new components for replacement as long as machine breakage isn't caused by misuse of users. For your convenience, you can refer to a video of replacement process. If the inspection or maintenance is necessary, we are happy to arrange a qualified engineer to your location.
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What if my recipe is confidential information that cannot be provided to you? How does the machine produce food which meets my requirements?
It is better to provide us the basic ratio in your recipe or any recipe which is close to yours for our test first. However, a slight difference will affect the taste a lot. ANKO highly recommends you to come over our show rooms to prepare your own ingredients in our testing kitchen or bring along your prepared stuffing and dough to test them in our machine.During the visit, we will do our best to adjust the machine immediately to meet your needs.Moreover, we will introduce you the production process step-by-step, cook and taste the final products. The face-to-face presentation must be clearer than watching a video.
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How can I train my workers to operate the machine?
A copy of operation manual is attached to every machine. If you need more information, we will provide you videos or photos of machine installation and setting.If you require further assistance, ANKO will arrange an experienced engineer to do training and testing on-site. The training includes teaching your workers how to operate machines and diagnose machine problems and solve them.
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